We currently do offer a variety of masks to fit each individual customer's needs. Our masks are the one size fits most. The KN95 masks do offer four layers of protection with the metal nose clip to fit each customer at their own personal preference. The dimensions of four KN95 masks are 6.5 inches across and 5 inches up and down. Our disposable face masks provide 3 layers of protection with the metal nose clip. The dimensions of the disposable face masks are 6.5 inches across and 3.5 inches up and down.
Our new reusable face masks have adjustable ear loops as well as a pocket for the 2.5 PM filter to provide our customers with adequate protection with extra fabric on the mask for either your chin or nose depending on what is comfortable for our customers. Our reusable masks run at 9 inches across and 4 inches across
Where is my order?
If your order has not shipped, we will happily give you an update to the order. As stated on the website, we ship orders within 7 days of receiving them, meaning once your order has been placed it can take up to 7 days for your order to leave our warehouse depending on current delays or order influxes. If your order has shipped, we suggest contacting the carrier first for a more accurate update. They will have more details to assist you with.
When will my order ship?
Your order will ship within 7 business days of it being placed.
How is my order going to ship?
We ship all orders via USPS. If your mailing address does not accommodate USPS deliveries, please provide us with a PO BOX or an alternate mailing address.
How do I cancel my order if it has already shipped?
All sales are final once it ships.
Help! My address is incorrect?
Please contact us as soon as you realize the mistake and we will attempt to fix the address before your order ships. If your order has shipped, it is your responsibility to contact USPS to try to reroute the order to the correct address.
USPS says my order has been delivered, but I don’t have it?
If USPS has marked your order as delivered, but you do not have it, we suggest contacting USPS directly to make a missing package claim. We are not responsible for lost or stolen packages and you will need to contact them for help in finding your missing order.
More than likely, the package was mismarked as delivered and was meant to be updated as accepted or in transit. The package will most likely be delivered later in the day or the next business days.
I didn’t get an email confirmation, did my order go through?
Due to our high volume, our system’s automated confirmation can take up to 12 hours for our customers to receive this confirmation.
Where are you located?
Packages ship from our warehouse located in Sacramento, California.
Our standard refund time is 7-14 business days as we are a small team manually entering the refunds. Once the refund has been initiated you will receive an email confirmation. It can take 3-5 business days for the funds to reflect in your account.
I was shipped the incorrect item?
If you received the incorrect item, please contact our support team at email@example.com with pictures of the items you received along with your order number so we can easily assist you!
Our disposable masks are intended for one-time use. As for our KN95 masks, they can be reused lightly, depending on personal preference. For more information on masks and their suggested duration, you can click here to consult the CDC's website
What is the difference between the KN95 and the N95?
Our KN95 masks are shipped from our warehouse in Sacramento, California. The difference between our KN95 masks and the N95 masks, is that N95 masks are the medical-grade counterpart in the United States. The KN95's are similar in that they filter 95% of particles, but the KN95's are tested and regulated overseas. Here is a video from our team better explaining the KN95 capabilities:
I didn’t get my discount!
Our discount codes are designed to be entered at checkout. Please ensure that you are checking out correctly and your discount is applied before submitting your order.
If you forgot to apply your discount, please contact firstname.lastname@example.org or call us at 888-317-3334 we have phone agents available Monday through Friday 8am-3pm PST, with your order number and the discount you wanted to apply to your order.
**Please note, only one promotion or discount can be applied to your order. (For example, you cannot use a free shipping code and a 20% off code.)
If you are missing part of your order, please contact our support team at email@example.com right away, or call us at 888-317-3334 we have phone agents available Monday through Friday 8am-3pm PST!
If you would like to cancel your entire order or part of your order, please contact customer service within 12 hours of placing your order at firstname.lastname@example.org or call us at 888-317-3334 we have phone agents available Monday through Friday 8am-3pm PST. Do not contact our social media team.
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Add Extra Masks
Mix & match your masks or double up on your favorite color — either way, savings are yours!
You’re 2 masks away from 15% OFF!
PM2.5 Replacement Filters
Bundles: 5 Filters
- Activated Carbon Filters
- Face Mask Filter Replacements
- Measures 4.75" x 3.15"
* Filters are not washable. In areas of high particulate exposure, filters should be replaced more frequently.